Warranty & Returns

At My Ride, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if items purchased don’t fit or the items are damaged/faulty upon receipt.

  • Goods cannot be returned or exchanged if the customer has simply changed their mind.
  • Refunds and exchanges are permitted where the goods purchased do not perform as advertised.
  • Refunds & Exchanges will only be offered on full priced items only .
  • Unfortunately sale or discontinued items cannot be exchanged or refunded.

 

How do I make a Return to My Ride?

ALL RETURNS MUST BE MADE DIRECTLY WITH YOUR LOCAL MY RIDE STORE

All return enquiries must be made directly to the My Ride Store associated with your order. Please contact the My Ride store associated with your order before returning the goods by post.

For online orders your preferred My Ride store associated with your order (chosen by you at checkout) will be outlined on the top your Order Invoice. This will be visible on your order confirmation email or can be located by logging into your My Ride online account and viewing your order history.

If you cannot locate the My Ride Store associated to your order, please call: My Ride Customer Service Team on 0800 999 499 (9am-5pm weekdays) or on email: help@myride.co.nz

 

ALL RETURNS MUST HAVE A COMPLETED RMA FORM

Our online Return Merchandise Authorization form must be completed and returned with the goods to the correct My Ride Store, in order to process a return: Return Merchandise Authorization (RMA) form .

Goods must be returned to the original My Ride Store your purchase was made from along with a completed copy of your RMA form and receipt proof of purchase , either by:

  1. Physically bringing the items to the correct My Ride Store (outlined on your invoice) or
  1. Sending them back to the correct My Ride Store (outlined on your invoice)

 

IF SHIPPING GOODS BACK TO YOUR LOCAL MY RIDE STORE

Please send them back in the original postage box or bag they came in. Please do not tape up or attach labels direct to the retail packaging.

For your protection, we suggest that you ship the goods to us with a freight service that provides a Signature Required on delivery option. Please ensure you retain a record of your shipment until you have received your replacement or refund.

Unfortunately, your freight charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour) you are not required to pay for delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

 

Refund Policy

In most cases there is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc).

  • Goods must be returned within 30 days of receipt .
  • Goods must be in original, saleable condition and undamaged packaging .
  • Goods must not be fitted or used.
  • Clothing and apparel items must have tags still attached and not be used.
  • Goods must be accompanied with a completed Return Merchandise Authorization (RMA) form .
  • Cycling Shorts unfortunately can’t be returned under any circumstances for hygienic reasons.
  • Original proof of purchase must be provided.
  • Refunds may be subject to a restocking fee of up to 10%.

 

Exchange Policy

  • Exchanges can only be processed instore at the My Ride Store associated to your original order.
  • Exchanges can only be made for the same product in a different size.
  • All clothing exchanges must be made within 10 days of receipt .
  • All goods (apart from clothing) must be exchanged within 30 days of receipt.
  • Price difference in exchanged goods will be issued by a My Ride Gift card to the value of difference.
  • Goods must be in original, saleable condition and undamaged packaging .
  • Goods must not be fitted or used.
  • Clothing and apparel items must have tags still attached and not be used.
  • Cycling Shorts unfortunately can’t be exchanged under any circumstances for hygienic reasons.
  • Original proof of purchase must be provided.

 

Incorrectly Supplied items

If we have sent you an item which is different to what is listed on your invoice, we will be happy to make an exchange and supply the replacement item. The replacement will be delivered Freight Free.

  • Goods must be returned within 10 days of receipt
  • Goods must be in original, saleable condition and undamaged packaging.
  • Goods must not be fitted or used.
  • Clothing and apparel items must have tags still attached and not be used.
  • Original proof of purchase must be provided.

 

Warranty Issues

All Warranty enquiries must be made directly to the My Ride Store associated with your purchase.

If you cannot locate the My Ride Store associated to your order, please call My Ride Customer Service Team on 0800 999 499 (9am-5pm weekdays) or on email: help@myride.co.nz 

 

New Zealand Consumer Guarantees Act 1993 The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. New Zealand Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. For further information contact My Ride Customer Service at: help@myride.co.nz or on 0800 999 499.