FAQs

HAVE A QUESTION? WE'RE HERE TO HELP!

Our My Ride team are experts on all things bikes!

Whether that is picking the perfect bike for your riding needs, completing your riding kit with parts and accessories, or ensuring your riding is running smoothly, our team have you covered.

We know you'll have questions, so have a look at our Frequently Asked Questions to help get you started.

Need to contact us?

Our Customer Service team is available to help you Monday to Friday, 9am - 5pm on week days.

0800 999 499
1. Why do I choose a Preferred Store?

By selecting a preferred store during the sign up process you are supporting your local bike shop by choosing who gets the profit from any orders you make on the site. The My Ride network of retail stores benefits from your support and they in turn can provide you with additional services. They can provide expert help with product and technical enquiries, product servicing and in the case of a bike purchase, they are the pick up destination for your new bicycle.

Need to contact us?

Our Customer Service team is available to help you Monday to Friday, 9am - 5pm on week days.

0800 999 499